Professor Dr. Saif Ghanem Al Suwaidi, Director of Dubai Courts, inaugurated the “Smart Room” project, a cornerstone of the digital transformation strategy adopted by Dubai Courts. This strategic initiative aims to enhance judicial services and make them more accessible to clients. The project aligns with Dubai Courts’ mission to deliver justice with ease and efficiency while enhancing client satisfaction and happiness. It also reflects the Dubai Government’s vision to provide innovative public services that bolster the emirate’s position as a global hub for leadership and innovation.
A Forward-Looking Vision for Digital Justice
The Smart Room is more than a technological project; it represents the strategic vision of Dubai Courts to deliver justice through efficient and innovative services. According to Mohammed Al Abidli, Executive Director of the Case Management Sector at Dubai Courts, the Smart Room marks a significant leap in providing comprehensive services that cater to client needs, minimize bureaucracy, and enhance transparency and efficiency across judicial processes.
A Central Hub Connecting Multiple Branches
The project aims to establish a central hub linking clients with various court branches, including:
- Personal Status and Inheritance Court.
- Labour Court.
- Execution Court.
- Service Centers.
The new system focuses on accelerating processes and reducing the time and effort involved, ensuring a seamless and efficient experience for clients.
Innovative Design and Advanced Features
The Smart Room has been meticulously designed to provide a comfortable and secure environment. Its cutting-edge features include:
- Smart glass to ensure privacy.
- Soundproofing for confidential discussions.
- Smart ventilation systems and motion sensors to enhance user comfort and security.
- State-of-the-art equipment, such as:
- Tablets.
- ID readers.
- Electronic payment systems.
- Display screens.
- Employee call devices.
- QR codes for scanning and sharing documents effortlessly.
Technological Solutions Supporting Smart Justice
The Smart Room leverages an advanced technological ecosystem, including:
- Real-time translation for seamless communication.
- Interactive user interfaces for an enhanced client experience.
- High-quality video communication to support remote services.
- Digital payment and smart signature systems for streamlined procedures.
- Top-tier data security protocols to ensure privacy and protect client information.
A Dashboard to Measure Client Satisfaction
The system includes an integrated dashboard that allows Dubai Courts to manage and monitor user activity, track service usage, and measure immediate client satisfaction. Additionally, the system securely records video conversations to ensure quality performance and support training and operational improvements.
Currently, the Smart Room is operational at the Dubai Courts’ main building, with plans to expand its availability to other judicial facilities, including the Personal Status and Inheritance Court, Labour Court, and Execution Court. This expansion highlights Dubai Courts’ commitment to delivering more advanced and flexible judicial services, ensuring a seamless client experience across all touchpoints.
From a real estate standpoint, this initiative represents a remarkable advancement in Dubai’s digital infrastructure. By integrating digital transformation into its judicial system, Dubai strengthens its appeal as a global investment destination. These innovative projects not only facilitate individuals’ and businesses’ interactions with the judiciary but also underscore Dubai’s commitment to fostering a future-ready, technology-driven environment.
